These Terms of Service govern your use of our website, our mobile application and any other products or services provided by TONALITY. By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
1. Products and Services
Our Services allow you to purchase and order candles, candle accessories, and other related products. We make every effort to display accurate information about our products, including descriptions and images. However, we do not guarantee that the information provided on our Services is error-free or complete.
2. Orders and Payment
You can place an order for products through our website or mobile application. We will send you a confirmation email once your order is placed. Payment can be made by credit card or other methods as specified on our website.
Shipping and Delivery
We will ship your order within the timeframe specified on our website, and we will provide you with a tracking number for your package. Delivery times may vary depending on your location. We will not be responsible for any delays caused by weather, natural disasters or other factors beyond our control.
3. Returns and Refunds
If you are not satisfied with your purchase, you may return the product within 30 days of the purchase date for a refund or exchange. Please contact us before returning the product to obtain a return authorization. Refunds will be made in the same form of payment as the original purchase. We will not refund shipping and handling charges.
4. Limitation of Liability
Our liability to you in connection with any product purchased through our Services is strictly limited to the purchase price of that product.
5. Governing Law
These are the terms of use for your use of services or features on the site at www.shoptonality.com owned and controlled by TONALITY LLC whether you are a guest or a registered user.
We also like to interact with you on third party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram and YouTube (Third Party Sites). We do not control these Third Party Sites, and these Terms of Use do not apply to companies that TONALITY does not own or control, or to the actions of people that TONALITY does not employ or manage. You should always check the terms of use posted on Third Party Sites.
6. SMS Privacy Policy
(a) Information Collection
When you opt into our SMS marketing services, we collect certain information, including your mobile phone number, for the purpose of sending you promotional messages, order updates, and other business-related communications. We may also collect details regarding the frequency and duration of interactions through SMS.
(b) Use of Information
The mobile phone number you provide will be used solely for sending SMS marketing communications, transactional messages (such as order confirmations and shipping updates), and occasional surveys or feedback requests. You agree to receive these messages as part of our SMS marketing program by opting in.
(c) Opt-In & Consent
By providing your mobile phone number and opting into SMS marketing, you consent to receive text messages from TONALITY, including promotional messages and account-related updates. Consent to receive these messages is not a condition of purchase.
(d) Opting Out
You may opt out of our SMS marketing program at any time by texting "STOP" to the number from which you received our SMS messages. Upon receiving your "STOP" request, we will remove your mobile number from our SMS marketing list, and you will no longer receive promotional messages. To re-subscribe, text "START" to the same number.
(e) Data Security
We take your privacy seriously and employ appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. Your mobile number will not be shared with third parties for their marketing purposes without your explicit consent.
(f) Third-Party Service Providers
We may use third-party service providers (e.g., Klaviyo) to facilitate SMS messaging services. These providers are contractually obligated to maintain the confidentiality of your information and are not permitted to use your data for any purposes other than providing SMS services on our behalf.
(g) Message & Data Rates
Message and data rates may apply based on your mobile service provider. Frequency of messages will vary depending on your interactions with TONALITY and the nature of your engagement with our SMS program.
(h) Your Rights
You have the right to access, correct, or delete any personal information we have collected as part of our SMS marketing program. To exercise these rights, contact us at info@shoptonality.com.
(i) Changes to SMS Privacy Policy
We may update or change this SMS Privacy Policy from time to time to reflect changes in our practices or for regulatory reasons. Any updates will be posted on this page.
7. Changes to Terms of Service
We reserve the right, at our discretion, to modify these Terms of Service at any time. Any changes we may make to our privacy policy in the future will be posted on this page. Any changes will be effective immediately upon posting to this page. Your continued use of our Services following any changes indicates your acceptance of the new Terms of Service.
If you do not agree to these Terms of Use, you must not use our Site.